GhostClick · Guide

Billing & Plans

Understand how you're billed, how to change plans, and what happens if you uninstall or cancel.

Two Billing Providers

Which provider bills you depends on how your account was created, not on which features you use:

  • Installed from the Shopify App Store — billed through the Shopify Billing API, which means it shows up on your regular Shopify invoice. Every plan includes a 14-day free trial, and it's managed entirely from your Shopify admin.
  • Signed up with Google (standalone) — billed through Stripe, with the same 14-day free trial. If you later connect a Shopify store from Settings while already on a Stripe plan, you keep Stripe billing.

Current plans and what's included at each tier are on /pricing — that page reads live from the same plan data the app uses, so it's always the source of truth rather than anything printed elsewhere.

Checking Your Usage

Go to Usage & Billing in the sidebar to see your current plan, how many audit credits you've used this month, and how many remain.

Usage & Billing
Current planGrowth
Audit credits used9 / 30

Info

Scheduled monitoring runs and theme-triggered runs do not count against your audit credits — only audits started on demand from New Audit (including page audits, roasts, matchups, and a manual "Run now" on a saved journey) do. If a plan is retired, existing subscribers keep it with everything it included until they change plans.

Changing Plans

On the Billing page, Change plan shows the available tiers side by side.

  • Standalone (Stripe) accounts: if you're already on a paid plan, changing plans opens the Stripe customer portal — Manage subscription — where you can switch tiers, update your payment method, and view invoices.
  • Shopify-billed accounts: picking a new plan starts a new Shopify subscription approval. Approving it in Shopify replaces your current subscription — there's no separate downgrade step. Manage in Shopify takes you straight to your store's billing settings for invoices and payment details.

Cancelling

Cancel any time — for Stripe accounts, from the customer portal via Manage subscription; for Shopify-billed accounts, from your Shopify admin billing settings. Your plan stays active until the end of the current billing period; there's no partial refund for the unused portion.

Uninstalling the Shopify App

Uninstalling GhostClick from your Shopify admin ends your subscription and:

  • Resets your account to the Free plan
  • Turns off scheduling and theme-publish triggers on every saved journey for that store
  • Removes GhostClick's access token for the store

Your audits, reports, and saved journeys aren't deleted — reinstalling the app reconnects the same account. See Privacy & data for what happens to your stored data if you want it removed entirely.